Privacy Policy

At DomainNames.com.au we recognise that privacy is important and respects the guidelines suggested by the Australian Direct Marketing Association, in its Code of Practice for Consumer  Protection in e-commerce.

We also abide by the World Wide Web Consortium (W3C) Platform for Privacy Preferences Project (P3P). This policy is emerging as an industry standard providing a simple, automated way for users to gain more control over the use of personal information on web sites they visit.

In line with those guidelines, DomainNames.com.au would like you to be aware of the information we collect to provide your service. We do not provide third parties with access to your personal data, with the obvious exception of third party business partners such as domain name registries. This Privacy Policy applies to all products and services provided by us.

When a domain name is registered, certain information is collected for use on the WHOIS service. The WHOIS service allows users to query a domain name to find out the contact details of the registrant. The WHOIS service is a standard feature of domain name system around the world. See auDA's WHOIS policy at www.auda.org.au/au-domain-names/au-rules-and-policies that set out auDA guidelines on the collection, disclosure and use of WHOIS data.

We collect various information when you register with our company, during your usage of our products and services, when you visit pages of our partners. We may combine information about you that we have with information we obtain from other partners or other companies in order to provide you a better experience or to improve the quality of our services. When you sign in to our services, you are not anonymous to us. We automatically receive and record information from your computer and browser, including your IP address, our cookie information, software and hardware attributes, the page you request and other standard browser parameters.

When you use our services, we send one or more cookies - a small file containing a string of characters - to your device that uniquely identifies your browser. We use cookies to improve the quality of our service, including for storing user preferences, tracking user trends, and providing you with a better experience. We may set one or more cookies in your browser when you use our services or one of our partner's services. When you send messages, publish content, post material, transmit information or email through our services, we may retain the same in order to process your inquiries, respond to your requests and improve our services.

Our infrastructure consists of servers deployed at multiple data centres that are owned and operated by our partners or us. All information collected within our services resides on this network of servers.

We take appropriate security measures to protect against unauthorised access or unauthorised alteration, disclosure or destruction of data. These include internal reviews of data collection, storage and processing practices as well as security measures to guard against unauthorised access to systems of where we store personal data.

We restrict access to personal information to our employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and if they fail to meet these obligations, may be subject to discipline, including termination and criminal prosecution.

We have a strict No-Spam Policy prohibiting the use of any data collected to send spam. We will not sell any contact information to third parties.

We share personal information with other companies or individuals in following circumstances:

We only use and process personal information for the purposes described in this Privacy Policy. In addition to the above, such purposes include:

When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose defined herein and in the terms of the services offered then we will ask for your consent prior to such use. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our features and services may not function if your cookies are disabled. You can decline to submit personal information to any of our services, in which case we may not be able to provide those services to you.

When you use our services, we make good faith efforts to provide you with access to your personal information and to correct this data if it is inaccurate.

Please be advised that both inbound and outbound phone calls may be recorded or monitored for quality assurance and training purposes. If you do not want your call to be recorded, please advise your customer service representative at the start of the call.

Please note that this Privacy Policy may change from time to time.